Privacy Policy

This Privacy Policy explains how Starlight Senior Placement LLC, based in Peoria, Arizona, collects, uses, and protects personal information in connection with our senior placement services and the Senior Placement CRM.

By using our services or the Senior Placement CRM, you agree to the practices described in this Privacy Policy.

1. Who We Are

Starlight Senior Placement LLC is a senior placement service that helps families and professionals connect residents with appropriate senior living communities, including assisted living and related care settings. Our CRM is a private tool used by authorized placement professionals and team members only.

2. Information We Collect

In the course of providing placement services, we may collect the following types of information:

• Contact information

  Name, phone number, email address, mailing address for residents, family members, and professional contacts.

• Resident details

  Age, date of birth, gender, marital status, care needs, care preferences, and general lifestyle information relevant to placement.

• Health and care information

  Information about mobility, activities of daily living, diagnoses, behaviors, and support needs as they relate to finding an appropriate level of care.

• Financial and placement information

  Budget range, funding sources (such as ALTCS or private pay), invoices, receipts, and payment status related to placements.

• Facility and referral information

  Notes about communities, tours, referrals, signed placement agreements, and communication history with facilities.

We only collect information that is reasonably necessary to provide our services and manage referrals.

3. How We Use Your Information

We use the information stored in the Senior Placement CRM to:

• Evaluate residents’ needs and preferences to suggest appropriate communities.
• Share structured referral information with facilities, including PDFs with key resident details when appropriate.
• Coordinate tours and communicate with communities using quick actions like directions, email, and call buttons.
• Create and manage invoices and receipts for successful placements.
• Track the status of inquiries, placements, and follow-ups in a clear, centralized record.
• Maintain signed placement agreements and other documents necessary for doing business with partner facilities.
• Improve our services, train staff, and keep internal records for legal and compliance purposes.

4. Sensitive Information

Some of the information we collect, such as health-related details, may be considered sensitive. We only collect and use this information:

• With appropriate consent from the resident or their authorized representative, or
• As reasonably necessary to help identify safe and appropriate care options.

We do not use this information for advertising or unrelated purposes.

5. How We Share Information

We do not sell or rent personal information.

We may share information in these limited situations:

• With senior living communities and care providers

  We share referral details, including PDFs with resident information, when you ask us to connect a resident with a facility.

• With service providers

  We may use trusted third-party vendors (for example, for secure document signing, email delivery, or data hosting) who process information on our behalf and under our instructions.

• For legal or safety reasons

  If required by law, regulation, court order, or to protect someone’s safety or our legal rights.

6. Data Retention

We keep information only for as long as it is reasonably necessary to provide placement services, maintain business records, comply with legal obligations, and resolve disputes. When information is no longer needed, we will take reasonable steps to delete or de-identify it.

7. How We Protect Your Information

We use administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, or disclosure. No system can be guaranteed 100% secure, but we work to protect data in a professional and responsible way.

8. Your Choices and Rights

If you are a resident, family member, or facility partner and would like to:

• Review or update the information we have about you,
• Request a copy of certain records, or
• Ask us to correct or delete inaccurate information,

please contact us using the details below. Depending on your location, you may have additional privacy rights under applicable laws, and we will honor those rights where they apply.

9. Use of the CRM

The Senior Placement CRM is intended for professional use by authorized users only. It is not a general consumer app and is not designed for use by children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the “Last updated” date at the top of this page. Your continued use of our services after any update means you accept the revised policy.